Last updated: April 24, 2026
Protecting your private information is our priority. This Privacy Policy applies to Bart DePury and governs data collection and usage across our website and services. By using the Bart DePury website or services, you consent to the data practices described in this statement. This policy has been designed to align with industry best practices, including standards used by leading home services providers.
1. Collection of Your Personal Information
In order to better provide you with the home services you request, Bart DePury may collect the following categories of personally identifiable information:
- Identifiers: Full name, mailing/billing address, email address, phone number, IP address, account name, and other unique identifiers
- Service & Commercial Information: Service history, purchase records, product preferences, and transaction details
- Device & Internet Activity: Browser type, operating system, referring website, access times, pages visited, cursor/mouse activity, and session recording data
- Geolocation Data: General location derived from your IP address or, where applicable, precise location when you authorize it
- Payment Information: Credit card or other payment details when ordering services (transmitted securely via SSL encryption)
- Communications Data: Content of emails, chat sessions, or other messages you send us
- SMS/Text Opt-In Data: Your cell phone number, carrier name, and message history when you opt in to our mobile messaging program
We do not collect personal information unless you voluntarily provide it. However, certain information may be required to access specific services, including: (a) registering for an account; (b) requesting a service estimate or booking; (c) submitting payment for services; (d) contacting us by email, phone, or chat; or (e) participating in surveys or promotions.
2. Use of Your Personal Information
Bart DePury collects and uses your personal information for the following purposes:
- Delivering and fulfilling home services you have requested
- Scheduling appointments, dispatching technicians, and sending job completion confirmations
- Sending service reminders, billing notifications, and account communications
- Providing customer support and responding to inquiries
- Sending marketing communications about our services (with your consent, where required)
- Personalizing your experience on our website and in our communications
- Improving our services through analytics and aggregate data analysis
- Complying with legal obligations and enforcing our terms
- Protecting the security and integrity of our systems and users
3. Sharing Information with Third Parties
Bart DePury does not sell, rent, or lease your customer information to third parties for their own independent marketing purposes.
We may share your personal information with trusted service partners in the following contexts:
- Service Providers: Companies that help us operate our business, such as payment processors, scheduling platforms (including ServiceTitan), email/SMS communication platforms, analytics providers, and IT service vendors. All such parties are contractually required to keep your data confidential and use it only for the services they provide to us.
- Advertising Networks & Analytics: Third parties that help us deliver targeted advertising and measure our marketing performance (see Cookies & Tracking section below).
- Legal Compliance: We may disclose your personal information without notice if required to do so by law, or in the good-faith belief that such action is necessary to: (a) comply with applicable law or legal process; (b) protect and defend the rights or property of Bart DePury; or (c) act under urgent circumstances to protect the personal safety of our users or the public.
4. Cookies, Tracking Technologies & Session Recording
Bart DePury and our third-party partners collect data when you interact with our website through cookies, pixel tags (web beacons), session recording tools, and chat sessions. By continuing to browse our site, you accept our use of these technologies as described below.
Types of Cookies We Use
- Essential Cookies: Required for our website to function properly (e.g., login, form submission, security).
- Analytics Cookies: Help us understand how visitors use our site and how to improve it (e.g., Google Analytics, traffic patterns, page performance).
- Advertising/Targeting Cookies: Used to deliver relevant advertisements and measure their effectiveness. These may involve the sale or sharing of personal information under applicable state laws.
- Session Recording: We may use tools that record mouse movement, clicks, scrolling, and on-screen activity to improve user experience. No sensitive financial data is captured in these recordings.
You can manage your cookie preferences at any time by adjusting your browser settings. Selecting “Necessary Cookies Only” will reject non-essential cookies. Note that disabling some cookies may limit your ability to use certain features of our website.
We also use Google Analytics to understand site traffic and performance. You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout
5. Automatically Collected Information
When you access our website, certain technical information is automatically collected, including: your IP address, browser type and version, operating system, device identifiers, referring website address, pages visited, time and date of access, and duration of visit. This information is used to operate and improve our services and to generate aggregate statistics about site usage. It may be combined with other personal information we hold about you.
6. Mobile Messaging Program (SMS/Text)
Bart DePury offers an opt-in mobile text messaging program for appointment reminders, dispatch notifications, billing alerts, and service follow-up surveys.
Verbal Opt-In
Customers may opt in verbally either in person at our location or over a phone call. When you are first registered as a customer, our staff will ask whether you would like to receive SMS-based communications. At the time of opt-in, you will be informed:
- “Message and data rates may apply”
- “Message frequency may vary”
- “Text HELP for support or more information”
- “Text STOP to unsubscribe at any time, or click the unsubscribe link where available, and no further messages will be sent”
Mobile Program Data
Data collected through our mobile program includes your cell phone number, carrier name, and the date, time, and content of messages. Messages may be sent using automated technology, including an auto dialer. This data is used solely to deliver the communications you have opted in to receive. Your information will not be shared with third parties for their own marketing purposes.
Contact Form Opt-In
When you submit a contact form on our website, the following disclosure is presented and must be acknowledged via checkbox before submission:
“By submitting this form and signing up for texts, you consent to receive text messages from Bart DePury at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. View our Privacy Policy and Terms and Conditions at https://bartdepury.com/privacy-policy/terms/”
A checkbox must be present and unchecked by default. Submission of the form is not permitted unless the checkbox is affirmatively selected by the user.
7. Security of Your Personal Information
Bart DePury takes the security of your personal information seriously and uses commercially reasonable measures to protect it from unauthorized access, use, or disclosure, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure storage practices for data held on our servers and third-party hosting platforms
- Access controls limiting who can access customer data within our organization
We store your data on servers provided by reputable third-party hosting vendors with whom we have contracted. While we implement these safeguards, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure. You acknowledge that: (a) there are inherent security and privacy limitations on the Internet beyond our control; and (b) the security of any information exchanged between you and us through this site cannot be absolutely guaranteed.
8. Data Retention
We retain your personal information only as long as reasonably necessary for the purposes described in this policy, and as required by applicable law. Specifically, we retain data to: fulfill our contractual and service obligations; comply with tax, accounting, and recordkeeping requirements; defend against potential legal claims; and meet regulatory obligations. In some cases, we may deidentify or aggregate personal information rather than delete it outright.
9. Email Communications
Bart DePury may contact you by email to provide service confirmations, appointment reminders, promotional offers, alerts, and surveys. We may track whether you open our emails or click on links within them to improve our communications.
To opt out of marketing or promotional emails, you may: reply STOP to any such email, click the Unsubscribe link in the email footer, or contact us directly. Please note that even after opting out of marketing emails, you may still receive transactional messages related to active services (e.g., appointment confirmations, invoices).
10. Third-Party Account Connections
Our website may allow you to connect your Bart DePury account to third-party accounts (e.g., social media platforms). BY CONNECTING YOUR ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU CONSENT TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO THOSE THIRD PARTIES IN ACCORDANCE WITH THEIR PRIVACY SETTINGS. IF YOU DO NOT WISH TO SHARE YOUR INFORMATION IN THIS WAY, DO NOT USE THIS FEATURE. You may disconnect linked accounts at any time through your “My Account” page or by contacting us.
11. Children Under 13
Bart DePury does not knowingly collect personally identifiable information from children under the age of 13. Our services are intended for adults. If you are under 13, please ask your parent or guardian for permission before using our website. If we learn that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete it promptly.
12. State-Specific Privacy Rights
California Residents — CCPA/CPRA
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to Know/Access: Request the categories and specific pieces of personal information we have collected about you, the sources, purposes, and third parties with whom it was shared.
- Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
- Right to Correct: Request correction of inaccurate personal information we maintain about you.
- Right to Opt Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for cross-contextual behavioral advertising. You may exercise this right via our privacy portal or by clicking the “Your Privacy Choices” link on our website.
- Right to Limit Sensitive Information: Request that we limit the use of sensitive personal information to permitted purposes only.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
We may sell or share identifiers, commercial information, location data, and internet/network activity for advertising purposes. We do not sell sensitive personal information. To submit a CCPA request, please contact us using the information in Section 15. California’s “Shine the Light” law (Civil Code section 1798.83) also allows California residents to request information about disclosures to third parties for direct marketing purposes.
Nevada Residents
Nevada residents have the right to opt out of the sale of their personal information. To exercise this right, please contact us at the information below. We will process your request within 60 days.
Other State Residents
Residents of Virginia, Colorado, Connecticut, Florida, and other states with applicable privacy laws may have similar rights to access, correct, delete, and opt out of certain uses of their personal information. Please contact us to exercise these rights.
Florida Residents — Florida Digital Bill of Rights (FDBR)
If you are a Florida resident, the Florida Digital Bill of Rights (FDBR), effective July 1, 2024, provides you with certain rights regarding your personal data collected by businesses that meet applicable thresholds. Bart DePury is committed to honoring these rights as required by law. Under the FDBR, Florida residents have the following rights:
- Right to Access: You have the right to confirm whether we are processing your personal data and to access that data, including a copy in a portable and readily usable format.
- Right to Correct: You have the right to correct inaccuracies in your personal data, taking into account the nature and purpose of processing.
- Right to Delete: You have the right to request deletion of personal data you have provided to us, subject to certain legal exceptions (e.g., completing a transaction, complying with a legal obligation).
- Right to Opt Out of Sale / Targeted Advertising / Profiling: You have the right to opt out of: (a) the sale of your personal data; (b) the processing of your personal data for targeted advertising; and (c) profiling in furtherance of decisions that produce legal or similarly significant effects.
- Right Against Discrimination: We will not discriminate against you for exercising any of your rights under the FDBR.
- Right to Appeal: If we decline to take action on a request you submit, you may appeal our decision by contacting us within a reasonable time. We will respond to your appeal in writing within 60 days. If your appeal is denied, you may contact the Florida Attorney General at https://www.myfloridalegal.com to submit a complaint.
Sensitive Personal Data: The FDBR provides heightened protections for sensitive categories of personal data (such as health data, biometric data, precise geolocation, and financial account information). Bart DePury does not process sensitive personal data beyond what is necessary to deliver the services you have requested, and we will obtain your consent before processing sensitive personal data for any other purpose.
How to Submit a Request: Florida residents may submit requests to exercise their FDBR rights by contacting us at the information provided in Section 15 of this policy. We will respond to verified requests within 45 days, with the option to extend by an additional 45 days where reasonably necessary with prior notice to you. There is no fee to submit a request; however, we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.
13. Do Not Track Signals
Some browsers transmit “Do Not Track” (DNT) signals to websites. At this time, our website does not respond to DNT signals in a standardized way. However, you may use the Global Privacy Control (GPC) signal, which our website will process as a request to opt out of the sale or sharing of your personal information for the relevant browser and device. For more information, visit globalprivacycontrols.org.
14. Changes to This Privacy Policy
Bart DePury reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify you by: sending a notice to the primary email address on your account, posting a prominent notice on our website, and/or updating the Effective Date at the top of this policy. Your continued use of our website or services after any changes constitutes your acknowledgment of the updated policy and your agreement to be bound by it.
15. Contact Information
If you have questions or concerns about this Privacy Policy, or if you believe Bart DePury has not adhered to it, please contact us:
Bart DePury Air Conditioning
- Email: service@bartdepury.com
- Phone: (813) 247-2278
- Mailing Address: 2710 East 7th Avenue, Tampa, FL 33605
This policy was last reviewed and updated on March 10, 2026.
