Management
HVAC Retail General Manager
Full-time position in Tampa, FL
Full-Time Tampa, FL
About the Role
The Residential HVAC General Manager is responsible for the overall operational and financial success of the residential HVAC department. This leadership role involves driving business growth, managing teams, ensuring top-tier service delivery, and maintaining profitability within the residential market segment.
Key Responsibilities
Strategic Planning and Business Development
- Develop and implement strategic plans, manage budgeting, and drive sales growth through various strategies
- Identify opportunities for market expansion and new services
Operations Management
- Oversee residential HVAC operations including installations, repairs, maintenance, scheduling, and dispatching
- Ensure compliance with codes and standards, manage inventory and vehicle fleet
- Monitor KPIs for process improvement
Team Leadership and Development
- Recruit, train, and mentor staff
- Foster a positive work environment, set performance expectations, and ensure ongoing training
Financial Management
- Manage budgets and P&L, implement cost controls, and oversee job costing and pricing
- Review work orders and invoices
Customer Relationship Management
- Address customer issues, ensure satisfaction, and build relationships
- Manage online reputation
Compliance and Safety
- Ensure proper licensing and certifications
- Enforce safety protocols and regulations
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 5+ years of management experience in HVAC or construction, preferably residential
- Proven success in operations, sales, and business management
- Knowledge of residential HVAC systems, codes, and regulations
Skills
- Leadership, mentorship, and team-building
- Strategic thinking and financial acumen
- Customer service and sales skills
- Communication, conflict resolution, and negotiation
- Organizational and time management skills
- Problem-solving and decision-making
- Adaptability and ability to handle pressure
- Entrepreneurial mindset and results-driven approach
